Shipping Policy – Jonesroadbeauty

At Jonesroadbeauty, we aim to get your clean beauty products to you quickly and seamlessly—no matter where you are in the world. This Shipping Policy outlines our shipping coverage, order processing times, delivery timelines, and other key details to keep you informed every step of the way.

1. Shipping Coverage: Global Free Shipping

We’re proud to offer free standard shipping on all orders worldwide—with no minimum purchase requirement. Whether you’re ordering our Uber-black mascara, peppermint lip gloss, or a full set of clean beauty products, you won’t pay any additional shipping fees, regardless of your delivery address.

2. Order Processing Time

Before your order ships, we need time to prepare and verify your items to ensure quality and accuracy. Here’s what to expect:

Standard Processing: Most orders are processed and ready for shipping within 1–3 business days of order confirmation. Business days exclude weekends (Saturday and Sunday) and major holidays (e.g., Christmas Day, Thanksgiving Day, New Year’s Day).
Processing Delays: During peak periods—such as sales events (Black Friday, Cyber Monday), holiday seasons, or high-demand product launches—processing times may be extended by 1–2 business days. We’ll notify you via email if your order is affected by a delay, and we’ll share an updated shipping estimate at that time.
Order Verification: In rare cases, we may need to verify your order details (e.g., shipping address, payment information) before processing. This is to protect against fraud and ensure your order reaches you safely. If verification is needed, we’ll contact you via the email associated with your order.

3. Delivery Timelines

Once your order is shipped, delivery times vary slightly by destination but follow a consistent global framework:

Global Delivery Estimate: After your order leaves our warehouse, standard delivery takes 6–12 business days to all locations worldwide. This timeline includes transit time with our trusted shipping carriers and, for international orders, any necessary customs processing.
Factors Affecting Delivery: While we work with reliable carriers to meet these estimates, delivery may be delayed by circumstances outside our control, including:
Customs clearance delays (common for international orders—please note that customs processing times vary by country and are the responsibility of local authorities).
Severe weather conditions, natural disasters, or public health emergencies.
Carrier operational issues (e.g., limited delivery routes, high package volumes).

We’ll do our best to keep you updated if we’re aware of significant delays affecting your order.

No Expedited Shipping: At this time, we do not offer expedited or express shipping options. All orders are shipped via our standard global shipping service to ensure consistency and free coverage for all customers.

4. Shipping Confirmation and Tracking

Shipping Confirmation Email: Once your order is shipped, we’ll send a confirmation email to the address associated with your order. This email includes:
A unique tracking number (provided by our shipping carrier).
A link to the carrier’s tracking page, where you can monitor your package’s journey (e.g., departure from our warehouse, arrival at local facilities, out for delivery).
Tracking Limitations: Please note that tracking information may take 24–48 hours to update after your shipping confirmation is sent—this is because carriers need time to scan and process the package in their system. If tracking isn’t updating after 48 hours, contact our customer service team for assistance.
International Tracking: For orders shipping to countries outside the United States, tracking may only be available until the package reaches the destination country’s customs office. Once customs clears the package, local postal services may take over delivery, and tracking updates may become limited.

5. Shipping Address Requirements

To ensure your order is delivered correctly and on time, please follow these guidelines when entering your shipping address:

Accuracy: Provide a complete, error-free address—including street name, house/apartment number, city, postal/zip code, and country. Missing or incorrect details (e.g., wrong apartment number, misspelled city) are the most common causes of delivery delays or lost packages.
PO Boxes: We can ship to PO boxes in most countries, but delivery times may be slightly longer (1–2 additional business days) due to carrier restrictions. If your country does not allow shipping to PO boxes, we’ll notify you via email to request a physical address.
Address Changes: Once an order is processed and shipped, we cannot modify the shipping address. If you realize you entered the wrong address after placing your order, contact us immediately—we can only update the address if the order has not yet been shipped (typically within 1–3 business days of placement).

6. Missing or Undelivered Packages

If you believe your package is missing or undelivered:

Check Tracking First: Use the tracking link in your shipping confirmation email to confirm the package’s status. Carriers sometimes mark packages as “delivered” a day or two before actual delivery, or they may leave the package with a neighbor or at a secure location (e.g., building lobby, parcel locker).
Contact Us: If tracking shows the package as “delivered” but you haven’t received it, or if it’s been more than 12 business days since shipping with no delivery update, contact our customer service team at [email protected] with:
Your order number.
Your full shipping address.
A screenshot of the tracking page (if possible).

We’ll work with the shipping carrier to investigate the issue. If the package is confirmed lost, we’ll either reship your order at no cost to you or process a full refund—whichever you prefer.

7. Customs, Duties, and Taxes (International Orders)

Responsibility for Fees: Jonesroadbeauty’s free shipping covers only the cost of transit. For international orders, your package may be subject to customs duties, taxes, or import fees imposed by your country’s government. These fees are not included in your order total and are the sole responsibility of the customer.
Customs Forms: We will complete all necessary customs forms for your order, including a description of the products (e.g., “clean beauty products”) and their declared value (equal to your order total in USD). Customs authorities use this information to calculate any applicable fees.
Fee Inquiries: If you have questions about customs fees or import regulations in your country, contact your local customs office—they can provide details on applicable rates and processes.

8. Questions About Shipping

If you have any questions about your order’s shipping status, delivery timeline, or our shipping policy, please contact our customer service team at [email protected]. We aim to respond to shipping-related inquiries within 24–48 business hours and will help resolve any issues promptly.

Jonesroadbeauty reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Revised” date. Your continued use of our website and services after the changes take effect constitutes your acceptance of the revised policy.