Privacy Policy for Jonesroadbeauty

Jonesroadbeauty (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit our website (the “Site”), purchase our clean beauty products (the “Products”), or interact with our services (collectively, the “Services”). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information about you to provide and improve our Services, process your orders, and communicate with you. The information we collect falls into two categories: personal information (information that identifies you) and non-personal information (information that does not identify you).

1.1 Personal Information

We may collect personal information directly from you when you interact with our Services, such as:

Contact Information: Name, email address (e.g., your order or inquiry email), shipping address, billing address, and phone number (if provided).
Payment Information: Credit card details, debit card details, or other payment method information (note: we do not store full payment card information—this is processed securely by our third-party payment service providers, who adhere to industry standards like PCI DSS).
Order Information: Order history, product preferences, and details about your purchases (e.g., order number, items selected, total amount paid).
Account Information: If you create an account on our Site, we collect your username, password (encrypted), and any preferences you set (e.g., saved shipping addresses).
Communication Information: Details of your communications with us (e.g., emails, chat messages, or phone calls) and your preferences for receiving marketing or promotional content.

1.2 Non-Personal Information

We may collect non-personal information automatically when you use our Site, such as:

Device and Usage Data: IP address, browser type, operating system, device model, screen resolution, and details about how you navigate our Site (e.g., pages visited, time spent on pages, links clicked).
Cookie Data: We use cookies (small text files stored on your device) and similar tracking technologies (e.g., web beacons, pixels) to enhance your experience on our Site. Cookies help us remember your preferences, analyze Site traffic, and personalize content. You can manage cookie settings in your browser, but disabling certain cookies may affect the functionality of our Site.
Aggregated Data: Anonymous, aggregated information about user behavior (e.g., “50% of users purchased our Uber-black mascara”)—this data cannot be linked to any individual.

2. How We Use Your Information

We use your information for legitimate business purposes, including:

Process and Fulfill Orders: Verify your identity, process payments, ship Products to your address, and send order confirmations or shipping updates.
Manage Your Account: If you have an account, we use your information to maintain your account, update you on account activity, and allow you to access account features (e.g., order history, saved addresses).
Communicate With You: Respond to your inquiries, requests, or complaints (via email, phone, or other channels); send important service-related updates (e.g., changes to shipping policies); and provide information about our Products, promotions, or events (only if you have opted in to receive marketing communications).
Improve Our Services: Analyze user behavior and feedback to enhance our Site (e.g., improve navigation or load times), develop new Products, and tailor content to user preferences.
Protect Our Business and Users: Detect and prevent fraud, unauthorized access, or other illegal activities; comply with legal obligations (e.g., tax or customs requirements); and enforce our Terms of Purchase or other policies.
Comply With Laws: Use and disclose information as required by applicable laws, regulations, or legal processes (e.g., responding to a court order or government request).

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with the following parties only as necessary to provide our Services or comply with legal requirements:

Third-Party Service Providers: Vendors who assist us in operating our business, such as:
Payment processors (e.g., PayPal, Stripe) to handle payment transactions securely.
Shipping and logistics providers (e.g., UPS, DHL) to deliver Products to you.
IT service providers (e.g., web hosting, data storage, or cybersecurity firms) to maintain our Site and protect your data.
Marketing platforms (e.g., email service providers) to send promotional content (only if you have opted in).

These providers are contractually obligated to protect your information and use it only to perform services on our behalf.

Legal and Regulatory Authorities: We may disclose your information if required by law, court order, or government agency, or to protect our rights, property, or the safety of our users or the public.
Business Transfers: If we undergo a merger, acquisition, sale of assets, or other business transition, your information may be transferred to the new owner (who will be bound by this Privacy Policy or a similar policy).
With Your Consent: We may share your information with third parties if you explicitly consent to the disclosure (e.g., sharing your shipping address with a partner for a co-branded promotion).

4. How We Protect Your Information

We implement reasonable technical, administrative, and physical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data (e.g., payment information, passwords) using industry-standard protocols (e.g., SSL/TLS for data transmitted over the internet).
Secure storage of data on servers with restricted access (e.g., firewalls, access controls).
Regular security audits and updates to our systems and policies.
Training for our employees on data protection practices and confidentiality obligations.

While we take steps to protect your information, no security measure is 100% foolproof. We cannot guarantee absolute security of your data, and you acknowledge that there is a risk of unauthorized access to your information when using our Services.

5. Your Rights Regarding Your Information

Depending on your location (e.g., if you are in the European Economic Area, California, or other regions with privacy laws), you may have the following rights regarding your personal information:

Access Right: Request a copy of the personal information we hold about you.
Correction Right: Request that we correct or update inaccurate or incomplete personal information.
Deletion Right: Request that we delete your personal information (subject to legal or business obligations, e.g., retaining order records for tax purposes).
Opt-Out Right: Opt out of receiving marketing or promotional communications from us (you can do this by clicking the “unsubscribe” link in our emails or contacting us directly).
Data Portability Right: Request that we transfer your personal information to another organization (where technically feasible).
Restriction Right: Request that we restrict the use of your personal information (e.g., while we investigate a complaint).

To exercise any of these rights, please contact our customer service team at [email protected] with your name, contact information, and a clear description of your request. We will respond to your request within a reasonable timeframe (as required by applicable law).

6. Retention of Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:

We retain order information (e.g., name, shipping address, order details) for at least the period required by tax or customs laws (typically 7 years).
If you have an account, we retain your account information until you request its deletion or your account becomes inactive for an extended period (we will notify you before deleting inactive accounts).
Marketing preferences are retained until you opt out of receiving promotional communications.

After the retention period, we will securely delete or anonymize your personal information so that it no longer identifies you.

7. Children’s Privacy

Our Services are not intended for children under the age of 13 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will delete the information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].

8. Links to Third-Party Websites

Our Site may contain links to third-party websites (e.g., social media platforms, partner sites). This Privacy Policy does not apply to these third-party sites—we are not responsible for their privacy practices or content. We recommend that you review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make changes, we will post the revised Privacy Policy on this page with an updated “Last Revised” date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Your continued use of our Services after the revised Privacy Policy takes effect constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our customer service team at:

Email: [email protected]

We will respond to your inquiry as soon as possible.